Privacy Policy

1. Introduction

Welcome to Big Goal Sports ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases through our print-on-demand e-commerce platform.

By using our website, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our website.

2. Information We Collect

We collect several types of information from and about users of our website:

2.1 Personal Information

When you place an order or create an account, we may collect:

• Name and contact information (email address, phone number)
• Billing and shipping addresses
• Payment information (processed securely through our payment processor)
• Order history and purchase preferences
• Account credentials (username and encrypted password)

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website addresses
• Click patterns and shopping behavior

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including printing, shipping, and delivery
• Customer Service: To communicate with you about your orders, respond to inquiries, and provide support
• Payment Processing: To process payments securely through our third-party payment processors
• Account Management: To create and manage your account, including order history and preferences
• Website Improvement: To analyze website usage and improve our services and user experience
• Marketing Communications: To send promotional emails about new products, special offers, and other information (with your consent)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Fraud Prevention: To detect, prevent, and address fraud, security issues, and technical problems

4. Sharing Your Information with Third Parties

We work with trusted third-party service providers to operate our print-on-demand business. We may share your information with the following categories of third parties:

4.1 Print-on-Demand Partners

We partner with print-on-demand fulfillment services (such as Printify, Gelato, or similar providers) to manufacture and ship your orders. These partners receive order information necessary to produce and deliver your products, including your name, shipping address, and product specifications.

4.2 Payment Processors

We use Stripe and other secure payment processors to handle all payment transactions. Your payment information is transmitted directly to these processors and is not stored on our servers. Payment processors maintain PCI-DSS compliance standards.

4.3 Shipping Carriers

We share shipping information with carriers (such as USPS, UPS, FedEx, or DHL) to deliver your orders. This includes your name, shipping address, and contact information.

4.4 Analytics and Marketing Services

We may use analytics services (such as Google Analytics) and marketing platforms to understand user behavior, improve our services, and deliver targeted advertising. These services may collect information about your website usage through cookies and similar technologies.

4.5 Legal and Regulatory Requirements

We may disclose your information when required by law, court order, or governmental regulation, or to protect our rights, property, or safety, or that of our users or others.

We do not sell your personal information to third parties for their marketing purposes.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Keep you signed in to your account
• Maintain your shopping cart between sessions
• Analyze website traffic and user behavior
• Deliver personalized content and advertisements

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly
• Functional Cookies: Remember your preferences and choices
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Track your browsing to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure hosting infrastructure
• Regular security assessments and updates
• Access controls and authentication requirements
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy in a portable format.

7.2 Correction

You can request that we correct any inaccurate or incomplete personal information.

7.3 Deletion

You can request that we delete your personal information, subject to certain legal exceptions (such as completing pending orders or complying with legal obligations).

7.4 Opt-Out of Marketing

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

7.5 Do Not Track Signals

Our website does not currently respond to "Do Not Track" signals from web browsers.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe as required by applicable law.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods depend on:

• The nature of the information
• Legal and regulatory requirements
• Business and operational needs
• Potential legal disputes or claims

Generally, we retain order information for at least 7 years for tax and accounting purposes, and account information for as long as your account remains active or as needed to provide services.

9. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction.

When we transfer your information internationally, we take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable data protection laws.

11. Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

We encourage you to review this Privacy Policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, please contact us using the information below. We will verify your identity before processing your request.

14. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

You also have the right to lodge a complaint with a supervisory authority if you believe we have violated your privacy rights.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will make every effort to respond to your inquiry within 30 days.